Terms & Conditions
1. Definitions
1.1. “Company”, “We”, “Us” and “Our” refer to GATHER FRAGRANCE & LIFESTYLE LTD.
1.2. “Client”, “You” and “Your” refer to the individual purchasing or redeeming the consultation service and/or e-gift card.
1.3. “Service” refers to the consultation provided by the Company, including any associated materials or guidance.
1.4. “E-Gift Card” refers to a digital voucher issued by the Company, redeemable solely as part of the consultation service described herein.
2. Nature of Service
2.1. The consultation is a personalised, virtual service intended for informational and experiential purposes only.
2.2. The consultation shall not constitute medical, therapeutic, legal, or financial advice, and the Company accepts no liability for reliance on information provided therein.
2.3. Consultations are expected to last approximately thirty (30) minutes. This duration is an estimate and may vary according to individual circumstances. No refund or credit shall be provided for consultations of shorter duration.
3. Booking and Delivery
3.1. Consultations are conducted virtually via Microsoft Teams or Google Meet.
3.2. Following purchase (or receipt, if gifted), the Client will receive a Consultation Pack which will be posted within 72 hours of purchasing, containing necessary materials and booking instructions.
3.3. The Client must book the consultation within seven (7) days of receiving the Consultation Pack, due to the natural evaporation of oils contained within the supplied blotters.
3.4. Failure to book within this timeframe may result in diminished product quality or experience. The Company accepts no responsibility or liability for any loss or reduced efficacy arising from delayed booking.
3.5. The Company will contact the Client (or recipient, if gifted) to arrange a mutually convenient date, time, and preferred virtual platform.
4. E-Gift Cards
4.1. E-Gift Cards are non-refundable, non-exchangeable, and have no cash value.
4.2. Each E-Gift Card is valid for twelve (12) months from the date of purchase. After expiry, the E-Gift Card shall be void and of no further value.
4.3. If purchasing as a gift, the purchaser must provide the full name and email address of the intended recipient in the order notes. The E-Gift Card will be linked exclusively to that recipient.
4.4. E-Gift Cards are for single use only and cannot be resold, transferred, or redeemed by anyone other than the named recipient.
4.5. The Company shall not be liable for loss, theft, unauthorised use, or misdelivery of any E-Gift Card once issued.
5. Cancellations and Refunds
5.1. All purchases of consultation services and E-Gift Cards are final. No refunds, partial or full, will be issued under any circumstances, including but not limited to:
- Non-use or partial use of the service;
- Expiry of the E-Gift Card;
- Scheduling conflicts; or
- Dissatisfaction with the consultation outcome or duration.
5.2. The statutory right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 does not apply once the consultation service has commenced or the E-Gift Card has been issued for immediate use.
5.3. The Company reserves the right to cancel or reschedule a consultation for operational reasons, in which case an alternative date will be offered at no additional cost.
5.4. Rescheduling Policy
5.4.1. Each party (the Client and the Company) may request to reschedule the consultation once only.
5.4.2. Any further requests to reschedule by either party shall render the consultation null and void, and no refund or replacement services shall be issued.
5.4.3. A reschedule request must be made at least 24 hours prior to the agreed consultation time. Failure to provide such notice will be treated as a missed appointment, and the service shall be forfeited.
5.4.4. Rescheduled appointments must occur within the original validity period of the consultation or E-Gift Card.
6. Liability
6.1. The Company shall not be liable for any direct, indirect, incidental, or consequential losses arising out of or in connection with the consultation or E-Gift Card, including but not limited to loss of enjoyment, expectation, or perceived value.
6.2. Nothing in these Terms limits or excludes the Company’s liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.
7. Data Protection
7.1. Personal data provided in connection with booking or redeeming the consultation will be processed in accordance with applicable UK data protection legislation, including the UK GDPR and the Data Protection Act 2018.
7.2. Information shared will be used solely for the administration of the consultation and not disclosed to third parties without lawful basis.
8. Governing Law and Jurisdiction
8.1. These Terms and any dispute arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales.
8.2. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute arising under or in connection with these Terms.
9. Amendments
9.1. The Company reserves the right to update or amend these Terms & Conditions from time to time. Any changes shall take immediate effect upon publication on the Company’s website.
9.2. Continued use or redemption of the consultation service or E-Gift Card following any amendment constitutes acceptance of the revised Terms.
By purchasing, redeeming, or participating in the consultation service, you confirm that you have read, understood, and agreed to these Terms & Conditions in full.