Contact

Have a question our FAQs below cannot answer, or want to send kind words our way? 
Email: info@gather-store.com

We aim to get back to your enquiry within 24 hours of receiving it.

For delivery processing times please refer to our Delivery Information page.

GATHER Fragrance & Lifestyle LTD.

Registered Company Number: 16467726

Contact Address: 86-90 Paul Street, London, EC2A 4NE

Frequently asked questions
Do you deliver outside of the UK?

Currently we are only able to ship orders within the United Kingdom.
When will you send my order?

We aim to wrap, pack and send your parcel within 48 hours of accepting your order online. Once Royal Mail has your parcel we will send you the tracking information - orders require a signature as proof of delivery.
WHAT IS YOUR REFUND POLICY?

We hope you will be happy with your purchase from GATHER, but if you change your mind or there is a problem with your order you may return it to us as outlined in the full Returns Policy HERE.

All items must be returned within 14 days to us in a fully resalable condition with un-tampered stickers, undamaged outer packaging and the inner product unused. GATHER reserves the right to refuse a refund or exchange on items deemed not to be resalable. This does not affect your statutory rights.
CAN I PURCHASE SAMPLES?

This is not an offer that we offer. Where possible, we will provide you with a matching sample of your chosen fragrance. If this is not possible, a sprayed blotter will be sealed and enclosed to give you a good impression of the scent.
The Fragrance I ordered doesn't smell as I expected it to

We try to provide you with as much information as possible when shopping for fragrance online, and include a sample wherever possible or matching blotter of your chosen fragrance/s.

Fragrances will develop and change over time in combination with varying factors such as skin chemistry, diet, temperature.

Please feel free to reach out to us for any questions or advice if you are unsure before placing an order.

This does not make your product not fit for purpose.
I can no longer smell the fragrance I purchased, is there an issue with it?

If you find that you can no longer detect your fragrance but others still can, there are a few likely explanations - all completely normal.

First, you may be experiencing olfactory fatigue (also known as nose blindness). This occurs when your brain becomes accustomed to a scent after prolonged exposure and stops registering it as a new or alert-worthy stimulus. It's the same reason you often can't smell the scent of your own home, while guests can immediately notice it.

Secondly, some people have a specific anosmia (inability to perceive certain smells), particularly to large molecules like certain musks. These musks are commonly used in fragrances as base notes, and individual sensitivity can vary widely.

Finally, the amount of fragrance you apply can affect how you can smell it. If you only apply a few spritzes on your wrists, you won't detect it very much.

We personally suggest to apply:

- 2 spritzes behind each each ear

- 2 spritzes across your decolletage

- 2 spritzes in your inner forearms

- 2 spritzes on the back of each hand/wrist

These factors are natural and do not indicate a problem with the fragrance itself.
HOW ACCURATE IS YOUR 'WEARING INFORMATION'?

We have provided descriptive impressions and accompanying stories for each fragrance to help you gain a clearer sense of their character. We've also included wearing information based on our personal experiences. However, as fragrance can react differently on each individual and our sense of smell varies, these descriptions are intended as guidance and inspiration rather than definitive rules.
What are the polaroid images on the product pages?

At GATHER, we hold close the idea of fragrance as memory - a scent spritzed, a moment recalled. The polaroid photographs you see are our way of capturing those fleeting memories. Each image is a nod to the mood and story behind the fragrance it accompanies... a visual whisper of the soul within the scent. Consider them keepsakes from imagined moments, there to guide you gently into the world of each fragrance.
How do I know your fragrances are authentic and safe?

As avid lovers of fragrance and having worked in the industry for many years, you can rest assured we work with highly respected distributor partners and fragrance houses directly.

If you have a concern about safety of any products we stock, we refer you to check the ingredients list on each brands website. If you have a known health concern, please consult your doctor in the first instance. We are not held responsible for any reactions you might have from a fragrance purchased from GATHER.