Refund policy

We hope you will be happy with your purchase from GATHER, but if you change your mind or there is a problem with your order you may return it to us as outlined below.

All items must be returned to us in a fully resalable condition with un-tampered stickers, undamaged outer packaging and the inner product unused. GATHER reserves the right to refuse a refund or exchange on items deemed not to be resalable. This does not affect your statutory rights.

RETURNS

Whatever the reason for the return, please contact us within 14 days of receiving your order (please email us at info@gather-store.com) to notify us of your intent to return the item and to be given instructions and an address for its return. Returns for whatever reason will only be accepted via this procedure.

Please do not return the product until you have been in touch with us and received instructions for the return.

Should a product need to be returned we recommend you use the original shipping packaging wherever possible. Please ensure that the returned parcel is properly packed and sealed and include your original order confirmation details.

We can only accept returned parcels that are sent to the address using the Royal Mail Special Delivery Guaranteed by 1pm service which is tracked and requires a signature upon receipt. You should retain the receipt in order to be able to track the delivery and to provide proof to us that you have returned the goods. You will have to visit a Post Office with the parcel although you can organise the administration and pay for the delivery online via Click & Drop.

In the event of a change of mind we will give you a refund as long as the product is unopened and in its original condition (with the cellophane intact where applicable). You will have to pay for the return delivery yourself. You must return the item within 14 days of letting us know you are returning it. We will issue you a refund for the cost of returned goods minus original delivery fees and are not responsible for return delivery fees.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Cancellations, Returns, and Refund Policy
6.1 To end the Contract with us for any reason please tell us by email to info@gather-store.com and provide your name, delivery address and the order number.  If necessary we will then provide you with instructions and an address for the return.
6.2 If you end the Contract for any reason after products have been despatched to you or you have already received them, you must return them to our Returns Address which will be provided to you along with a ‘Returned Goods Declaration’ for you to complete and include with the return. We can only accept returned parcels that are sent to the address using the Royal Mail Special Delivery Guaranteed by 1pm service which is tracked and requires a signature upon receipt. You should retain the receipt in order to be able to track the delivery and to provide proof to us that you have returned the goods.
6.3 Where you decide to cancel an order after we have despatched the Products, you will be under a duty to return them to us, at your own risk. Until such time as the Products are returned, you must retain possession of the Products and take reasonable care of them.  
6.4 If you are exercising your right to change your mind:
6.4.1 You may cancel your order (or any part of it) at any stage before the Products are delivered to you and up to 14 days afterwards. All such Products should be returned within 14 days after you have informed us of your wish to return them and we have confirmed receipt of your return request. You should return the Products to us unused and in the same condition in which you received them (with the original cellophane, stickers and packaging intact where applicable).
6.4.2 Providing the returned product satisfies our conditions for resale we will then issue a refund or offer an exchange. Should the product fail to meet these conditions, we will not offer a refund.
We cannot accept returns which have been used, altered or damaged as a result of your oversight or neglect. Once opened (and this includes the cellophane), products cannot be returned or exchanged unless faulty on delivery.
6.4.3 You will have to pay the costs of the return in the event of a change of mind.
6.5 If you are returning the products for another reason other than a change of mind:
The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product, your legal rights entitle you to a full refund if your goods are faulty and you send them back to us within 30 days of the problem occurring.
6.5.1 We will pay the costs of return:
6.5.1.1 If the products are defective or mis-described, or
6.5.1.2 If you are ending the Contract because we have told you of an upcoming change to the product or these terms and conditions, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong
6.5.2 If you receive a product which has been damaged during delivery or appears to be faulty for some other reason please contact us within 30 days of receiving your order to arrange the return.
Please do not destroy or throw away any product, even if you suspect it to be faulty before you have contacted us. Doing so may affect any refund or replacement that you may be entitled to. If the product has been damaged in transit then it is also important that you retain the original shipping box and packing material for inspection by the carrier.
Upon receipt, we will make a determination, at our reasonable discretion, whether a product claimed to be damaged or defective was actually damaged in transit or defective when originally delivered to you.
6.6 After you cancel your order and return the Products, we will usually refund the price you paid for the products using the same method originally used by you to pay for your purchase.
Refunds for Shopify Payments customers will appear in their account in up to 10 business days. Refunds for PayPal customers will appear in their account in up to 30 days.
We will usually process the refund due to you as soon as possible and, in any case, within 30 days of receiving the order back from you.
If goods are returned repeatedly we may refuse to accept orders at our discretion.
6.7 Refunds for Products purchased as gifts can only be made to the original purchaser and only via the original payment method.
If you have any questions regarding returns, please contact us at info@gather-store.com