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Frequently asked questions
What is your return policy?
In the event of a change of mind we will give you a refund as long as the product is unopened and in its original condition (with the cellophane and stickers intact where applicable) within 14 days of receiving your order. You will be responsible for any costs incurred for returning a product.
Please refer to the full refund policy here.
Do you sell samples of the fragrances?
Currently this not a service that we offer. However, orders placed will receive a 1ml sample to try where possible, or a sealed blotter of the matching fragrance to get a good feeling of the fragrance before opening the full size product.
When will I get my order?
We aim to wrap, pack and send your parcel within 48 hours of accepting your order online. Once Royal Mail has your parcel we will send you the tracking information and is sent Tracked 24 or 48.
Are your fragrances authentic and safe?
As avid lovers of fragrance and having worked in the industry for many years, you can rest assured we work with highly respected distributor partners and fragrance houses directly.
If you have a concern about safety of any products we stock, we refer you to check the ingredients list on each brands website. If you have a known health concern, please consult your doctor in the first instance. We are not held responsible for any reactions you might have.
My fragrance doesn't smell how I thought it would
We provide you with a matching 1ml vial or blotter of your chosen fragrance/s. This allows you to experience it on skin, or if a blotter gives you a very good impression of the final drydown experience. Fragrances will develop and change over time in combination with varying factors such as skin chemistry, diet, temperature.
This does not make your product not fit for purpose.